FollowFast.ai — Privacy Policy
By accessing or using the Services, you agree to this Privacy Policy.
1. Data We Collect
We collect only the information needed to operate the core service: responding to leads quickly, qualifying them, and booking appointments for you.
1.1 Information You Provide
Account Information
- Name
- Phone number
- Business name
- Billing details (processed by our payment provider — we do not store full card numbers)
Lead & Conversation Data
When connected to FollowFast.ai, your leads' messages and details may be processed by our AI system so we can deliver automated responses and appointment booking.
This may include:
- Lead name
- Contact information
- Inquiry message
- Conversation history
- Appointment preferences
- Tags or notes you add
1.2 Information We Collect Automatically
- IP address
- Device type
- Browser and usage information
- Log data (timestamps, API usage, interactions)
1.3 Information from Third-Party Integrations
If you connect FollowFast.ai to external services (e.g., Facebook Lead Ads, Google Ads, CRM, Twilio, Calendly), we may receive data such as:
- New lead submissions
- Appointment availability
- Messaging logs
- CRM fields
We only access the data required to execute the automation you configure.
2. How We Use Information
We use your data for one purpose: to respond to leads faster and help you convert more customers.
Specifically:
- Automating lead replies via SMS, email, or WhatsApp
- Qualifying leads using AI
- Booking calls or showings in your calendar
- Syncing with CRM or advertising platforms
- Improving service performance and accuracy
- Providing analytics and reports
- Customer support and troubleshooting
- Security, fraud detection, and compliance
3. How We Share Information
We only share data with trusted service providers who enable the core functionality of FollowFast.ai:
3.1 Service Providers
Examples include:
- Twilio — messaging and phone services
- OpenAI or similar LLM providers — AI-generated responses
- Airtable/Database providers — storing leads & conversations
- Zapier/Automation platforms — workflow automation
- Stripe — payment processing
- Calendly/Google Calendar — scheduling
These partners access data only as needed to perform their functions.
3.2 Legal Compliance
We may disclose information when required to comply with laws, respond to legal requests, or protect our rights.
3.3 No Sale of Personal Information
We do not sell or rent personal information to third parties for marketing purposes.
4. Data Retention
We retain information only as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Improve system performance
You may request deletion of your account and associated data at any time (see Section 8).
5. Data Security
We use industry-standard safeguards to protect your data, including:
- Encryption in transit (TLS 1.2+)
- Secure cloud infrastructure
- Access controls and authentication
- Least-privileged access policies
- Regular audits and logging
No system can guarantee 100% security, but we design FollowFast.ai with the same rigor as a modern SaaS infrastructure.
6. AI & Automated Decisions
FollowFast.ai uses AI models to:
- Generate lead replies
- Qualify inquiries
- Suggest appointment times
- Summarize conversations
We do not make binding decisions about individuals without human oversight.
You can always override or edit AI responses.
7. International Users
Our infrastructure may process data in the United States or Canada.
By using the Services, you consent to the transfer of data across borders where privacy protections may differ.
8. Your Rights
Depending on your region, you may have rights including:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Export of your data
- Restriction of processing
Requests can be made by contacting:
9. Children's Privacy
Our Services are not intended for individuals under 18.
We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes take effect when posted, and we will notify you of significant updates.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
NxtBuck Inc.
Toronto, Ontario, Canada